Cancellation Policy
Effective Date: May 18, 2025
This Cancellation Policy outlines the terms under which you may cancel a booking or service purchased through drshivshankar.com using our payment gateway. By making a payment and confirming a booking or service purchase, you agree to be bound by this policy.
Scope of Policy:
This policy applies to the cancellation of medical education consulting services and any other services explicitly offered for booking or purchase via the payment gateway on drshivshankar.com.
How to Cancel:
To cancel your booking or service purchase, you must notify us in writing. The preferred method of notification is via email sent to:
[Insert Dedicated Cancellation Email Address, e.g., cancel@drshivshankar.com]
Your cancellation request email must include:
- Your full name
- The specific service or booking you wish to cancel
- The date and time of your scheduled appointment or service
- Your Transaction ID or Payment Confirmation Number
- The reason for cancellation (optional, but helpful for service improvement)
Cancellation requests will be effective from the date we receive your email notification.
Cancellation Timeframe and Refund Eligibility:
Refund eligibility depends on when you submit your cancellation request relative to your scheduled appointment or service start time.
- Early Cancellation: If you cancel more than [Insert Number, e.g., 48] hours before your scheduled appointment or service start time, you may be eligible for a refund of [Insert Percentage, e.g., 90]% of the amount paid.
- Late Cancellation: If you cancel less than [Insert Number, e.g., 48] hours but more than [Insert Number, e.g., 24] hours before your scheduled appointment or service start time, you may be eligible for a partial refund of [Insert Percentage, e.g., 50]% of the amount paid.
- Very Late Cancellation / No-Show: If you cancel less than [Insert Number, e.g., 24] hours before your scheduled appointment or service start time, or if you fail to attend the scheduled appointment without prior notification (considered a “No-Show”), you will not be eligible for any refund.
[IMPORTANT: You must define the specific timeframes and corresponding refund percentages (or whether no refund is applicable) based on your business operations and scheduling constraints. Be precise and clear.]
Rescheduling:
Requests for rescheduling an appointment are subject to availability and must be made within a reasonable timeframe before the original booking. Rescheduling terms may differ from cancellation terms and will be handled on a case-by-case basis. Please contact us at [Insert Rescheduling Contact Email/Phone] to inquire about rescheduling.
Refund Process:
- Eligible refunds will be processed back to the original payment method used during the transaction via our payment gateway.
- Refunds are typically processed within [Insert Number, e.g., 7-10] business days after the cancellation request has been reviewed and approved according to this policy. The time it takes for the refund to reflect in your account may vary depending on the payment gateway and your bank’s processing times.
Non-Refundable Amounts:
Please note that any transaction fees, payment gateway charges, or administrative fees incurred during the original transaction or that may be incurred during the refund process are typically non-refundable and will be deducted from any eligible refund amount.
Cancellation by Dr. Shiv Shankar / drshivshankar.com:
In the rare event that Dr. Shiv Shankar or drshivshankar.com must cancel a scheduled service or booking due to unforeseen circumstances, we will notify you as soon as possible. In such cases, you will be offered the option to either reschedule the service at a mutually convenient time or receive a full refund of the amount paid, including any amounts that would normally be non-refundable under this policy.
Contact for Cancellations:
For all cancellation requests and related inquiries, please contact us via email at:
contact@drshivshankar.com